Refund policy

REFUND POLICY

Digital Products - No Refund Policy

Due to the nature of digital products, all sales of aviation training materials, flight simulation manuals, and educational resources from University of Temecula Press Shop are final. Once a digital product has been delivered and accessed, we cannot offer refunds or exchanges.

Why This Policy Exists

Digital products cannot be "returned" in the traditional sense. Once downloaded or accessed, the content has been delivered in full, and we have no way to retrieve it. This policy protects the intellectual property of our authors and content creators.

Before You Purchase

We encourage you to:

• Review product descriptions, previews, and specifications carefully
• Ensure the product meets your needs and is compatible with your systems
• Contact us with any questions before making a purchase

Exceptions

We will consider refund requests in the following circumstances:

• Technical issues prevent you from accessing or downloading your purchase (we will first attempt to resolve the technical issue)
• You were charged multiple times for the same product due to a processing error
• The product delivered is significantly different from what was described

Defective or Corrupted Files

If you receive a corrupted or defective file, please contact us immediately at [your email address] with:

• Your order number
• Description of the issue
• Screenshots if applicable

We will replace the file or provide a full refund if the issue cannot be resolved.

Contact Us

For any questions or concerns about this refund policy, please contact us at CaptainMike747@yahoo.com. We are committed to customer satisfaction and will work with you to resolve any legitimate issues.

Processing Time

Approved refunds will be processed within 5-10 business days and credited to your original payment method.